Genie North America support charge on older lifts

Genie is introducing a charge for technical product support in North America on all units older than 10 years.

The charge will kick in on 1 April this year, with the company stating that equipment a decade or older generally requires more advanced troubleshooting capabilities and longer handling times for the technical product support team.

In an online announcement to customers, Matt Treadwell, vice president of parts and services at parent company Terex Corporation, said, “As has been the case throughout Genie’s 55-year history, our team is committed to delivering quality equipment and expert support throughout the life of our products. It is a testament to that commitment that so many machines continue to be workhorses on the jobsite more than a decade after they were produced.

“This charge will help ensure our technical product support team is able to provide high-quality, timely and reliable expert support for all of our customers when and where they need it.”