Hy-Brid Lifts streamlines customer services

Low-level access equipment specialist Hy-Brid Lifts has streamlined its service department operations by adding QR (Quick Response) codes to its service ticket system, which it says will help improve its customer response time. 

While QR codes - a type of matrix barcode invented by Japanese automotive company Denso Wave - were first used by the company in 2019, they were only intended to give its mechanics “quick and simple access” to its product manuals, pre-start inspections and safety instructions etc.  

Now however, Hy-Brid Lifts has added a feature to the QR codes that allows customers to submit service tickets “directly from the QR webpage”. 

JJ Beimborn, Service Manager at Hy-Brid Lifts, said, “Adding QR codes to all of our machines made it that much easier for users to find the information needed to service and maintain Hy-Brid Lifts.”

“The new ticket submission feature streamlines the entire process. It’s an easy-to-use resource for customers to quickly provide all the information our service team needs to properly troubleshoot any unforeseen issues.”

“Simplifying ticket submission along with the continued expansion of the service team actively decreases wait times throughout the department and allows service representatives to dedicate more time to cases.”