JLG expands authorized service provider network
17 October 2022
JLG has expanded its network of authorized service providers in the U.S. to a total of 44 locations, the company announced.
Authorized JLG service providers can serve customers in various capacities, including warranty service work, local parts support, inspection services, mobile and in-shop repair services, as well as maintenance and repair work.
“Many of our customers have limited and overtaxed in-house service capabilities, and they are looking to outsource maintenance and repair work to keep their shops efficient,” said Dan Fry, JLG’s senior program manager for authorized service providers. “When it comes to maintaining the quality and maximum value of JLG machines, there is no substitute for good preventive maintenance and care. With our network of authorized service providers, JLG confidently provides them with responsive, world-class quality service and support, available throughout the life of our products.”
Warranty service work
JLG service providers are authorized to complete warranty work on all JLG equipment. This service includes processing the claim paperwork and handling all the repairs.
Local parts support
With access to JLG genuine and remanufactured equipment parts, as well as an inventory of competitive and aftermarket industry parts available through JLG Online Express, authorized service providers can provide JLG customers with local parts support.
Fry added, “By offering our expansive line of industry products, these independent service locations can help JLG customers keep their fleets running in peak condition, reducing the risk for unplanned downtime and costs associated with needing to call in backup machines.”
JLG authorized service providers can help customers that seek assistance with scheduling, completing and documenting various inspection services, such as pre-delivery and annual inspections.
Maintenance and repair work
With an ongoing need for preventive maintenance and repairs on JLG and competitive equipment products, JLG authorized service providers can provide these services as and when needed.
Mobile and in-shop repair services
JLG’s authorized service providers also offer JLG customers a cost-effective resource to keep equipment fleets operational in the field.