Nationwide expands service provision

Nationwide Platforms has opened seven new regional customer service centres (CSC) across the UK.

The CSCs will work alongside a national CSC, based at the business’ headquarters in Leicestershire, to pool and combine expertise in rental orders, transport planning, and customer management services. The company will retain its 26 UK depots, which provide local engineering and operational services.

The decision to bring together the 'hire desk' and transport planning facilities followed a customer survey carried out in 2012. The company has also investment heavily in upgrading its IT system to provide employees with improved oversight of its 11,200-strong fleet of platforms, as well as streamlining ordering and planning processes, it said.

“We have listened to our customers and are responding to their demands for exceptional levels of customer service and support,” said Mike Potts, Nationwide Platforms’ managing director.

“Pooling our huge expertise will help us become more effective at every level, therefore leading to improvements in the areas that we know matter to our customers the most.”