New JLG aftersales organisation in France

JLG has introduced a new aftersales service model in France as part of its transformation strategy and focus on customer experience.

Effective 1 June, the new organization is based on a nationwide network of 14 service partners covering the entire French territory, combined with a centralised back-office directly managed by JLG.

New aftersales service model in France, starts 1 June. (Image: JLG).

The model has been designed to provide greater local proximity, support faster response times and stronger coordination of service operations across the French market.

“This transformation represents an important step in our commitment to strengthening the customer experience in France. By combining strong local coverage with centralized coordination directly managed by JLG, we are building a more responsive, more flexible and more customer-focused service model,” said David Courtin, general manager aftermarket for Europe at JLG.

The new JLG France back-office will coordinate operations and manage the daily interface with the market, working closely with the network of service partners deployed in the field. The market will also continue to benefit from JLG’s technical support through dedicated teams that support both customers and service partners. Customers can submit service intervention requests directly to the JLG team.

Customers and service partners will also continue to have access to Online Express, JLG’s digital platform for managing aftermarket activities, including parts order, technical support requests and access to technical documentation.

The model is aligned with the company’s broader aftermarket development strategy across Europe, with a strong focus on service quality, customer proximity and operational excellence.

“Through this evolution, JLG continues to strengthen a more agile, flexible and customer-focused organisation aligned with the operational needs of the French market,” said Courtin. “It is designed to support greater process consistency, service responsiveness and visibility across service operations.”