Palazzani global warranty partnership

Italy-based Palazzani Industrie has signed an agreement with MG Garantie to manage warranty extensions for the company’s aerial platforms beyond Europe. 

Palazzani Care sees the company’s partnership with MG Garantie. (Image: Palazzani)

The agreement sees the launch of the Palazzani Care program, which strengthens Palazzani’s after-sales support across its global markets. 

The program aims to safeguard platform owners’ investment through a warranty extension service that is activated upon machine delivery. Coverage includes the management of accidental failures of mechanical and electrical components, following procedures that ensure the exclusive use of original spare parts and the direct involvement of Palazzani Dealer Network.

MG Garantie specializes in after-sales management and warranty extensions for the automotive and industrial sectors. The company will coordinate the entire Palazzani Care process, from fault reporting to technical verification and authorization of repairs, guaranteeing quick response times and compliance with the service standards jointly defined with Palazzani.

Palazzani Care sees the company’s partnership with MG Garantie. (Image: Palazzani)

Full coverage 

The agreement extends the Palazzani Care coverage well beyond Europe, including strategic markets such as the UK, Switzerland, the US, Canada and NAFTA countries, as well as Australia, India, the Middle East, Egypt, the APAC region, and South America. A coverage designed to support Palazzani platforms wherever they are deployed, ensuring the same high level of service worldwide.

“The launch of Palazzani Care represents a further step in Palazzani Industrie’s strategy to provide customers with a complete experience, from product design to after-sales services,” said the company. “Thanks to the collaboration with MG Garantie, we can rely on a specialized partner that enables us to guarantee continuous and qualified support for our platforms, further enhancing our commitment to reliability, safety, and protection of investment.”