Palfinger opens North American parts centre

Palfinger said the US$15 million facility is designed to deliver parts faster, reduce equipment downtime, and strengthen service for dealers and customers across the USA, Canada, and Mexico.

Located near Chicago’s O’Hare International Airport, and its Rockford cargo hub, the 177,000 square-foot (16,440 square metre) building stocks more than 60,000 spare parts for Palfinger’s North America product range, including knuckle boom cranes, bucket trucks, truck-mounted forklifts, service cranes, hooklifts, cable hoists and timber and refuse loaders.

The centre, which features an AutoStore robotic system to select parts. is expected to process 75,000 shipments annually in partnership with L.I.T., Palfinger’s global logistics provider. The company said the facility would operate as the central hub for all of its spare parts operations in North America, complementing the company’s online parts ordering system.

Palfinger aims to double its global parts and service revenue by 2030 through targeted investments in service infrastructure. In North America, Palfinger’s goal is to reach US$1 billion in revenue by the end of the decade.

“Service is a growth driver for Palfinger, and North America is one of our important markets,” said Palfinger CEO Andreas Klauser. “The Huntley facility is a major investment in keeping our customers up and running. It’s about speed, reliability, and demonstrating our commitment and confidence to this region. It’s also bringing our global standard of service even closer to our dealers and customers.”

The grand opening coincided with the 2025 Palfinger North America dealer conference. Guests toured the facility, experienced live equipment demonstrations, and interactive activities, including a virtual reality crane simulator.