Hands on service training from Terex Utilities

Terex Utilities held its 39th annual Service School for 56 participants from across the United States and Canada in June. 

The service school, which took place at Lake Area Technical College, provides a hands-on experience that helps equipment technicians understand more on inspecting, maintaining, troubleshooting, servicing and operating equipment.

Terex Utilities’ 39th annual Service School

This year, the school consisted of nine stations, with Terex team member instructors from the Technical Support, Field Service, and the Regional Production Support Managers group. Stations included training on specific aerial devices and digger derricks, and general instruction on maintenance and inspections.

“We are constantly looking for ways to improve the school by receiving feedback through surveys each year,” Will Biberdorf, Product Support Tech said. “This year we added a class on the new ANSI standard for 15-year structural testing which states that structural tests are required when a unit reaches the age of 15 years, then every 10 years. This station went over what this all entails and participants got to perform the test on an aerial unit.”

While the training is geared for technicians who work on the equipment, other individuals such as trainers, can benefit from the hands-on learning experience. Roger Pothier is the owner and an instructor at Live Line Utility Training Inc. in Canada. With 20 years of experience as an automotive and heavy-duty mechanic, Pothier opened Live Line Utility Training in September 2023, which is an accredited training supplier for the Canadian Utility Fleet Council.

“My goal is to be able to go back to Canada with more Terex content for my training program. The demonstration materials and teaching aides they are using here are second to none,” said Pothier. “I am learning a lot of small tips and tricks that will definitely add value to my courses – and I know I will better represent the Terex product because of this hands-on learning.”

Andrew Nienaber is a mechanic with Highline Construction in Minnesota. This is Nienaber’s second time attending the Terex Service school. “This year there were more stations, and the sessions were shorter. I appreciated this as it provided more variety and exposure to new information. I learned more about the Terex Customer Portal that contains unit specific schematics. I look forward to utilizing this and finding what I need when I need it.”

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