Socage launches group-wide service platform

The Socage Group has introduced Platform Service, its new after-sales service dedicated to Socage, Socage Raptor and CTE brands.

It follows a revamp of the company’s pre-existing Socage Customer Service and is part of the development process that has led the Group to consolidate its international presence and expand its brand portfolio, including through the acquisition of CTE last year.

Socage Group’s Platform Service has been launched this week. (Image: Socage).

In this context, the after-sales service is also evolving to respond in an even more structured, efficient and specialised manner to meet market needs, said the company, while maintaining quality, safety and operational continuity for customers.

Operating from Socage’s headquarters in Sorbara di Bomporto and its office in Monterotondo, Platform Service provides a widespread presence throughout the national and international network.

The service offers personalised support, combining specialised technical and digital skills with tools and resources designed to ensure rapid and effective intervention. Thanks to remote assistance and VRA (Augmented Reality Video Call), customers will recieve immediate support wherever they are, added the company. 

Work without interuption 

Maintenance, periodic checks and certification management in accordance with European and international regulations are part of the service, along with availability of original and certified spare parts and its replacement platform service which allows customers to continue their activities without interruption, even during scheduled or unscheduled maintenance. To complete the offer, training courses organised by the group allow operators to obtain a licence to use aerial platforms.

“With Platform Service, the Socage Group consolidates its role as a strategic partner, capable of supporting customers not only in the supply of aerial platforms but also in their management over time. This evolution testifies the Group’s desire to grow alongside the market, anticipating its needs and offering comprehensive, efficient assistance,” added the company.