New Genie AI chatbot provides technical solutions

Genie has launched a new AI-powered chatbot that pulls information from Genie service and operating manuals, and its service bill of materials (SBOM) to deliver accurate answers to technical questions.

Available through the MyGenieLift portal, the Genie Assist chat agent streamlines troubleshooting and product support for technicians and fleet managers alike. and is now available globally for English-speaking users.

Genie Assist is Genie’s new AI-powered chatbot. (Image: Genie).

Its natural language engine improves ease of interaction with manuals, says Genie, pulling from them to give step-by-step instructions, torque specs, diagrams, and safety notes. Because the information being used is sourced from Genie documentation, technicians can feel confident using the tool to more quickly resolve issues in the field.

Genie Assist is the latest digital innovation introduced by Genie. Earlier this year, the company introduced Serial Hub and machine-integrated QR codes, which allows access to important information specific to each machine, including operator manuals, by scanning a QR code on the machine. Like the new chat agent, Serial Hub can be accessed through the MyGenieLift portal.

“These additions underscore Genie’s commitment to continuous digital innovation, and elevating the customer experience with practical, user-friendly technology,” said Dana Peters, Genie Director of Digital Services. “Genie Assist, on its own, will save customers time, and therefore money, by making it quicker to find the information they need. But this is just the first step, and we are committed to continuing our efforts to develop and introduce smart, customer-centric solutions that make our digital offering even more valuable.”